Over the course of the past couple pay periods, we have received a small number of international wire returns on funds for an isolated number of CCBill accounts. We are currently working with the banks that have initiated these returns, as well as the Clients affected to address and resolve this issue.
Please note that all wire payments were initiated by CCBill on time and on schedule, as per our standard distribution timelines. As always, we do everything we can to make sure our merchants and their affiliates get paid when they should. We are diligently working with the banks to help identify and address the situation to prevent it from happening in the future.
If you are a CCBill Merchant currently waiting on a prior wire payment, please contact our Merchant Services team today at 800.510.2859 or merchantsupport@ccbill.com. If you are outside the United States, and would like to speak directly with Merchant Support Specialist, please visit our site at https://www.ccbill.com/contact-us for a list of our international Toll-Free numbers.
Thank you for your patience on this matter, our goal is to get this issue resolved as quickly as possible so that international wire payments can continue without issue, moving forward.
