May 17, 2016

CCBill Maintenance Notification - Wednesday 18th 2016

On Wednesday, May 18, 2016, between 12:00 a.m. and 4:00 a.m., Mountain Standard Time (MST), the CCBill team will conduct the first of two scheduled maintenances on the CCBill NLD (Amsterdam, Netherlands) LTM hardware. No downtime is anticipated during this maintenance window, but all users could experience intermittent connectivity issues.

This maintenance is intended to update the hardware that manages our Amsterdam, Netherlands – NLD node transaction traffic. No actions are required from our Merchants in order for us to complete this internal maintenance, but we are at your disposal for any additional information you may need. Because we globally load balance all our transaction traffic, we are able to divert our NLD traffic to our other two nodes during the entirety of the maintenance, significantly reducing any or all user or transactional impact.

Thank you for your understanding and patience as we continue to work on improving our systems and providing functional services to you and your customers. Though we expect no downtime or other disruptions, we encourage you to reach out to our support teams if you experience any issues or have any other inquiries. Get in touch with us via:


CCBill Stands by Morgan Sommer in the Fight Against HIV/AIDS

When the lives of over 30 million people are threatened by a single virus, every effort at helping the world fight against it is a heroic act. This is why CCBill stands by Cybersocket Co-founder Morgan Sommer in his attempts to raise donations for helping people who live with HIV/AIDS on the upcoming AIDS/LifeCycle charitable ride through California.

“I love this ride.  I love the people that I know through the ride.  I love the training (most days). And I love what we accomplish as a community,” says Morgan on his participation page.  

For the sixth year in a row, CCBill donates to the cause to support the effort of our friend and help make a difference for individuals and communities directly affected by HIV/AIDS. In 2016, we are hoping to see Morgan reach his goal of raising $25,000 and amounting to $105,410 of support to the cause in total. We see Morgan’s participation in this yearly event as a way for us to actively participate in changing the world for the better. In an associated press release, CCBill’s Gary Jackson says:

“We believe that CCBill’s contribution to Morgan’s efforts is the least we can do to keep attention on the continued need for critical services for people impacted by HIV/AIDS.  AIDS is not over and events like AIDS/Lifecycle - with Morgan’s amazing commitment year after year - helps to keep attention on this vital issue, and supports providing direct help for those who need it most.” 

Morgan’s traditional AIDS/LifeCycle rides are an inspiring example of how we can jointly make a difference in our communities and help a greater cause. The 545 miles ride from San Francisco to Los Angeles takes seven days and certainly takes lots of training, effort and dedication. Yet it is all worth it considering the huge impact it has on communities around the world. This is why everyone should help in any way that they can. Morgan’s goal for this year is to raise $25,000 and we encourage our partners, peers and consumers to help him reach it by making a donation on Morgan’s page.


Let’s change lives together!

April 13, 2016

Planned Maintenance on CCBill Systems – Thursdays, April 14 and April 21, 2016

Updated: April 20, 2016

On Thursdays, April 14 between 2:00 a.m. and 6:00 a.m. Mountain Standard Time (MST) and April 21st between 12 a.m. and 4:00 a.m., we will be conducting a planned maintenance on the infrastructure that supports our CCBill systems. During this four-hour maintenance window, intermittent connectivity may occur.

Thank you for your understanding and patience as we continue to make improvements to our systems and work toward providing you and your customers with the best service possible. Our teams will take every necessary precaution to mitigate any impact during this maintenance. 

However, if you experience on-going issues either during or following this maintenance window, please contact our Merchant Support Team by email at adminsupport@ccbill.com or phone at 800.510.2859. You may also contact us anytime using our online Chat service.

Thank you for your attention to this matter,

The CCBill Team

March 29, 2016

CCBill Unwrapped: Cut through the Noise

The world has become a very loud place.


It seems that every company, every individual, every product is in your face with constant ads, relentless tweets, unceasing posts, and commercials playing every breathing second.  We see commercial ads playing at fuel pumping stations, local advertisements on shopping carts, pop-up ads when watching videos, post roll surveys asking for your feedback, we even endure ads when we PAY to see a movie in the theater. We are requested to add more to the noise and subscribe to email blasts, unsubscribe from emails, sign up for text messages, Instagram, Facebook, Google+, POST, POST, LIKE, BLOCK, SHARE, POST and so on!
How do we deal with all this clatter and chatter today? And as a business person, how do you cut through all the racket to get a buyer's attention?
Before the world of mobile and the onset of media savvy audiences, getting your ad message across used to be so much simpler. The old strategy of ‘put it out there and they will buy’ unfortunately no longer applies in this digital world.

The new strategy requires analysis, messaging, and need to be a bit clever. Smart, focused and specific can and does get audience attention. But before you come up with a message, you need to come up with an understanding of your buyer. You need to know how to get their attention and what they're interested in. And much of that depends on when they buy, where they are and from where they buy.

CCBill has a number of tools to allow you to drill down, open up, identify, and learn more about your target audience.
  • STOP GUESSING. We are all smart about so many aspects of our business, but buyers are changing fast. Knowing what and how they buy is sometimes opposite to common wisdom. CCBill’s A/B testing in FlexForms effortlessly empowers you to try as many different payment forms, different layouts and different offers using a quick drag-and-drop interface - and FlexForms automatically delivers those options to your buyers.  Learn which item gets their attention – and which one converts – and deal with the facts. Facts are good, when they make you more successful.
  •  ANALYSIS. Take a deep dive into your consumer base. With graphical and interactive reporting available for all merchants, FlexStats offers a dynamic view into your base. Drill down by transaction type, location, country, card types, credit vs. debit, even referred sales, to learn about your base, learn how they buy, learn when they buy, and learn what they buy. You can even predict how long they will stay with you.
  •  WHY DON’T THEY LIKE YOU? Knowing why one buyer cancels or expires is vital to knowing how to keep the others. CCBill captures data on cancellations and refunds that will tell you more about those parting members. Cut through the noise to bring them back with a specific reason to subscribe or buy again, such as an offer that is going to serve what they want or an offer that is something completely different. On the flip side: understand that people cancel or don’t renew for a reason. The price may be too high, they don’t remember paying for it, your content is not meeting their personal needs… or they just don’t like your stuff.  CCBill’s custom emails, cancellation offers and even our cross-sell options can get to the point and a better chance of giving them what they want.
  • THE TRUSTED NAME IN PROCESSING. The easiest thing you can do to get their attention is to have CCBill on your site. The CCBill name is connected with trust, security and privacy, and instantly removes hesitation in making that purchase on your site.
  • TARGET OFFERS. Be very specific with your bonus offers. Don’t be broad and encompassing with your message, because niche and specific messages cut through to their desires. And the average consumer does not trust vague offers. Show them what you are offering with visual promo banners, directly on the payment form – or after their purchase and capture more sales. Most buyers love seeing pictures more than reading text.
  • NAME YOUR PACKAGE. Be specific and be smart with naming what they are buying. CCBill custompricing descriptions work on all of our forms, and allow you to name a specific price point or package for your buyer…and across different accounts. Instead of ‘$29.95 for 30 days’, perhaps ‘$29.95 for Unlimited Access to the Best Content,’ will get them to click ‘Buy Now."
  • BUNDLE AND MAKE MORE: People need to see value in their purchase. Using custom descriptions and the power of the CCBill automated subscription system, try bundling your subscription offers into tiers. Name and offer a package, such as a ‘silver package’ and use CCBill to offer an upgrade to your ‘gold package.’
  • ACT FAST: CCBill automated real-time notifications can post back any consumer data that happens with your member directly to your system, CMS or MAT. Any changes in their status, upgrades, downgrades, cancellations, location, and so on – ALL this information is available to you instantly, as soon as the change happens. As an example, if you use a marketing automation tool or other email system, knowing their actions can trigger an immediate response from you. Our WebHooks system can notify you of any process, which can even help maximize social media tracking and posting.
Options, automation, intelligence. Isn't that what you're looking for to help reach the ideal audience? CCBill is a payment services platform designed to empower your ideas, without extensive implementation and cost.

Don't do it alone. That's the power of a resource like CCBill.


Don't know how to use these tools? Trying to get the attention of your audience? Contact our 24/7 Merchant Support Specialists for help using any of our exclusive features at merchantsupport@ccbill.com

Don't have an account with CCBill yet? Our sales associates at ccbill@ccbill.com can get you started using the proven resource in taking payments online. You can also call them directly at 855-4-CCBILL.