April 29, 2014

Always Open

As a global provider of e-commerce, we do realize that not everyone works North American business hours. While we have offered round-the-clock support for all of our merchants for years, we are always trying to expand the quality and expertise of your technicians to meet the growing needs in many corners of the e-world. So to help provide better, accessible support for our merchants around the world, we have expanded our client and affiliate support services to serve ALL hours with expert and quality support.

Additionally, we have added multiple contact options for our clients and their affiliates – in addition to our usual telephone and email support – we have added live chat options to reach a ‘virtually’ live person on the other side for immediate response.

If you need immediate help with an issue, click on the upper corner of the CCBill website or the CCBill Client login page, and with the Merchant Chat, you can access someone directly for an answer.

We also made it easier to call us and speak to a live person – our toll-free number has been expanded to serve virtually any country in the world – click on our Contact Us page and choose your country – and whether you are a merchant or an affiliate of a CCBill merchant, your direct dial numbers pop-up so that you can make a free call to an expert CCBill support technician.

More ways to get the help you need, and the answers you need to make the most of your service with CCBill.